100% Authentic Products & Money Back Guarantee

We are a licensed vendor of TPE/Silicone sex dolls and have partnered with several renowned sex doll manufacturers including WM, SEYL, and others.

All of the branded sex dolls listed on edensexdoll.com are 100% AUTHENTIC SEX DOLLS ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturer. Click here to view our Doll Brand Authorization Certificates.

At EdenSEXDOLL, we are dedicated to providing our customers with the highest quality sex dolls and services that meet and exceed their expectations. We recognize that unforeseen circumstances may arise, which is why we offer a full satisfaction guarantee on all of our products. Our confidence in the quality of our merchandise is reflected in our money-back guarantee, which ensures that you can shop with the utmost confidence, knowing that you can return any product for a full refund if it doesn’t meet your expectations. We are grateful for your patronage and trust, and we remain committed to providing you with the best possible products and services.

How does the money back guarantee work?

  • When you receive your doll, you must inspect it immediately- from head to toe. DO NOT USE THE DOLL BEFORE INSPECTION, otherwise, it can not be returned/refunded. Let’s work together to settle a perfect doll for you before your wild, blissful journey. We recommend taking photos or video of the exterior of the box and of the doll when you unbox it.
  • If you find that there is any issue or defect with your doll, please Contact Us immediately.
  • When reporting an issue, please specify it as detailed as possible, describe what the exact problem is. Besides, please attach clear proof photos or video.

What is not covered under the guarantee?

Minor Blemishes

Minor defects are not considered damage and are not covered by our money-back guarantee. Minor blemishes include skin blemishes, scratches, marks, indentations, dents, micro-cuts, minor changes in the skin surface, loose or missing fingernails/toenails, loose or missing eyelashes, minor differences and inconsistencies with facial makeup, and/or body makeup. These blemishes can be fixed according to EdenSEXDOLL’s suggestions.

  • Finger & Toe Nails – The nails on the dolls may become loose during shipping or after you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
  • Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
  • Skin – Minor skin blemishes and slight changes in skin surface caused by the manufacturing process (such as injection sites and mold seam lines, scars on top of silicone heads, etc.) are not considered defects and are not covered by our money-back guarantee.

Minor damage caused by the courier/shipping company could be easily repaired, such as minor scrapes on the skin, bent neck, etc. EdenSEXDOLL can provide assistance and repair tools. Customer should make reasonable repair attempts based on EdenSEXDOLL’s instruction.

Handmade Discrepancy

Each sex doll here is handmade, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from our workshop.If the makeup is significantly different from what you were expecting, please notice us and we can rectify it before the doll leaves the workshop. (Please ensure that our email address info@edensexdoll.com is not blocked and add it into your email whitelist to make sure you can receive our email information in time.)

  • The doll’s facial makeup, areola color, vagina color, etc. will have slight differences due to different screen displays or manual makeup, etc., which is allowed. We have made our efforts to recreate the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100 percent.
  • Please allow a slight 1-3cm difference due to manual measurement.

Used Dolls

Sex dolls are extremely personal products. Any dolls which have been used will not be eligible under the guarantee. But we are open to resolving issues and helping where we can.

User Damaged

All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care of it. After you submit a damage report, if any damage is believed to have been caused by customer mishandling or negligence, the doll will not be covered under warranty. This includes hyperextension of the limbs, fracture of the skeleton, and tearing of the opening. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of EdenSEXDOLL.

Custom Dolls

If you have made any specific requests or have custom requirements (including change of skin color/ nipple size/ vagina color, etc.), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered. Your case will be considered individually.