Shopping Process

Welcome to the one-stop shopping guide for EdenSEXDOLL, where we have designed the entire buying journey to make your experience as smooth and enjoyable as possible. We understand the value of your time, and we want to assist you in navigating through our website with ease. This guide will walk you through the complete shopping process, from browsing our amazing sex doll selection to checking out your new sex dolls. So, sit back, relax, and let us help you embark on your hassle-free love doll shopping journey!

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01. Customize Your Love Doll

On the doll page, you can find and select your favorite love doll and customize it with the options listed below. While we have set default options, they may not match the options in the image, so it’s important to double-check the configurations before clicking “Add to Cart” at the bottom of the options page.

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02. Checkout & Payment

After customizing your preferred love doll, proceed to the cart and checkout. Enter your accurate shipping and contact information, including your real name and mobile phone number for courier communication.
Select your preferred payment method. If you choose PayPal, you can also use your credit or debit card without a PayPal account, you will be directed to a secure payment page.

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03. Order Confirmation

After placing your order, you will receive an email containing all the necessary details, and then shipping information. Please review the information carefully and notify us within 12 hours if you need to make any changes to your order (customized orders only).
**If you haven’t received our order confirmation, please ensure that it hasn’t been marked as spam and that our email address (info@edensexdoll.com) is not blocked by your mailbox.

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04. Start Manufacturing

If you opt for an In-Stock doll, there is no need for production as all dolls are already available in our warehouse. We will ship your doll(s) within 1-3 business days.
For custom dolls, the preparation time typically ranges from 3 to 5 weeks, but it may vary depending on the brand and material. However, we do offer the option for expedited production if needed. It’s important to note that production times may be delayed during holidays such as Christmas Day, The New Year Holiday, The National Day, The Chinese Spring Festival, and etc.

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05. Sex Doll is Ready

We will email you factory photos of the love doll taken by the manufacturer for your review. Please carefully confirm all details to ensure they are correct. If you notice any discrepancies, please let us know so we can make the necessary changes before packing and shipping the doll to you. If you are unable to receive our emails, please feel free to Contact Us.

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06. Shipping

Our usual shipping partners are FedEx and UPS, and we will provide you with a tracking number within 2-4 days of shipment. If you require a delay in delivery or prefer to pick up your package at a FedEx/UPS center, please notify us before shipment so we can make necessary arrangements.
Shipping times may vary depending on your location, and please note that it may take longer for packages to arrive in Canada, Australia, and the European Union. We appreciate your patience and please stay in touch with us.

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07. Delivery & Checking

Please monitor the tracking number and anticipate the delivery of your package to your residence.
In the event that the external packaging of the package appears to be damaged, kindly capture photos or a video of the shipping label and external box before unpacking it. When unpacking, please take a video as proof of any damage incurred during transit (an unlikely event).
Depending on the severity of the damage, we will provide various options such as repair instructions, replacement, or refund.

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08. Leave A Review

After receiving your sex doll, we would appreciate it if you could leave us a review. We value your feedback and would love to hear your thoughts on the product and our services. We hope you’ll give us a five-star rating and feel free to share pictures of your favorite sex doll in the comments section.