FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION

Why choose EdenSEXDOLL?

We are a licensed vendor of TPE/Silicone sex dolls and have partnered with several renowned sex doll manufacturers including WMSEYL, and others. Click here to view our Doll Brand Authorization Certificates.
All of the branded sex dolls listed on edensexdoll.com are 100% AUTHENTIC SEX DOLLS ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturer.
At EdenSEXDOLL, we are dedicated to providing our customers with the highest quality sex dolls and services that meet and exceed their expectations. We recognize that unforeseen circumstances may arise, which is why we offer a full satisfaction guarantee on all of our products. Our confidence in the quality of our merchandise is reflected in our money-back guarantee, which ensures that you can shop with the utmost confidence, knowing that you can return any product for a full refund if it doesn’t meet your expectations. We are grateful for your patronage and trust, and we remain committed to providing you with the best possible products and services.

Is EdenSEXDOLL store legit? Are the dolls you sell genuine?

Yes, absolutely. Edensexdoll.com is a legitimate website and an authorized retailer selling only genuine sex dolls. No counterfeit or inferior dolls here. Click here to view our doll brand authorization certificates.

Are sex dolls legal? Will this doll pass customs?

Yes, adult looking dolls are legal in every western country. All sex dolls on Edensexdoll.com are legit, you can have peace of mind when purchasing from us.

Why should I purchase a doll via vendor instead of the manufacturer directly?

Buying a doll from an authorized vendor ensures efficient communication in various languages to promptly address any issues that customers may encounter. On the other hand, manufacturers tend to focus on the research and production processes and may not excel in customer communication.
Furthermore, the vendor team possesses extensive knowledge of various brands and can provide comprehensive consideration of both customer and manufacturer needs, resulting in an optimal purchasing experience. It is also easier for vendors to promote products and introduce the diverse brands and functions of sex dolls to more people.

How to order a sex doll? What is the order process?
Please refer to our Shopping Process guide.
Can I customize a sex doll based on a real person?

Certainly, you may request a custom order based on a real person. But please confirm that you have obtained permission or authorization from that real person. We do not make sure the custom order for a sex doll is designed to be 100% identical to a celebrity. For more information regarding customization based on real people, please refer to our detailed guidelines for Customize Sex Dolls.

Will I get freebies?
Yes, we offer complimentary gifts to our customers who purchase a sex doll. These free items include an instruction manual, wig, comb, vaginal irrigator, and a soft blanket for your doll.

SHIPPING INFORMATION

How long will my doll take to arrive?

Typically, you can expect to receive your order within 8-15 days from the date of purchase. Please note that this is an estimated delivery time, and exceptions may apply. Additionally, shipping delays may occur during Chinese special holidays such as the Spring Festival and National Day.

In-stock dolls typically arrive within 3-6 days after the order is placed, while custom dolls may take 3-4 weeks to arrive. Please note that Silicone dolls may take longer to arrive than TPE dolls.

For more detailed information about our shipping process, please refer to our Shipping Guide page.

Where is my doll made and shipped?

Our in-stock dolls are pre-made and ready to ship from our warehouses located in the US, Germany, or Spain. They can be delivered to you in 3-6 days from the date of order.
However, custom dolls are made in China factory and shipped directly from China factory.

Which countries do you ship to?

We are able to ship our products to all countries except for Islamic countries, India, Indonesia, Pakistan, UAE, Thailand, Africa, or Brazil, due to strict customs regulations and the illegality of sex toys in these countries.

Is it free shipping? How about duties and taxes?

Yes, we provide free shipping to most countries including the USA, Europe, Canada, and Australia without any hidden fees. However, please note that customs duties and taxes are subject to the laws of the country we are shipping to and may vary based on customs controls. The buyer is responsible for import duties and taxes.

Import taxes may be required upon delivery in certain countries, with costs ranging from $100 to $150 or more, depending on the doll. Rest assured, we will provide you with all necessary assistance during this process so you don't have to worry too much. Simply relax, as it's not a big issue.

Customer in the United States is not required to pay any import duties and taxes.

And here are some of the countries in Europe that also do not have to pay customs duties: Germany, France, Belgium, Luxembourg, Netherlands, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

How to track my order?

A tracking number will be emailed to you once your doll is shipped. Please make sure that our email address (info@edensexdoll.com) is not marked as spam or blocked.

You can also register an account on Edensexdoll.com when you buy a sex doll, and after that, you can log in to check your order shipping status in the account dashboard.

Can I pick up the parcel?

Yes, you can pick-up the parcel at your local FedEX/UPS facility. Please just input the facility location address when you place the order. Please also call the FedEX/UPS to confirm it before the shipment.

Due to business rules, our local warehouse does not support pick-up service.

Is the shipping discreet?

Yes, we ensure that all packages are delivered in discreet packaging without any specific signs or labeling that reveal the contents of the package. If you prefer not to receive the order at your home, we can arrange for it to be shipped to a FedEx/UPS store where you can conveniently pick it up.

SEX DOLL INFORMATION

What's the difference between TPE dolls and Silicone dolls?

Silicone and TPE are two of the most common materials used to make sex dolls, and both of them feel comfortable and realistic.

Silicone dolls are more durable and resistant to wear and tear. They are easier to clean and less likely to retain odors. Silicone dolls also tend to be more realistic in appearance and feel, as the material has a firmness that is similar to real human skin. They can be heated for longer, yes we offer heat systems for our silicone dolls.

TPE dolls, on the other hand, are softer and more pliable. This can make them easier to position in different sexual positions. Also, they are easier to sculpt to create sexy and realistic dolls. They are typically less expensive than silicone dolls.

**Note: Oral sex function is only available on TPE heads and a few soft silicone heads. Learn more about TPE Dolls Vs. Silicone Dolls.

What's the difference between built-in/fixed and removable vaginas?

The built-in or fixed vagina is an integral part of the doll's body, resembling the real female genitalia, and cannot be detached.
The removable vagina is a sleeve-like insert that can be easily inserted or removed from the doll's private parts.
Which option is better? Well, each has its own pros and cons. A built-in or fixed vagina provides a more authentic sexual encounter, while a detachable vagina is more convenient to clean and replace.

What is a lubricant-free vagina?

A lubricant-free vagina is a type of vagina that does not require any additional lubricant for use. It is designed with condensed lubricant inside, and all that is needed is to apply some clean water into the vagina to get it well-lubricated.

The lubricant-free option offered by WM/ YL/ SE/ Jinsan/ Angelkiss/ JK Doll can be used for both built-in vaginas and removable vaginas. And you can also buy a lubricant-free removable insert for your doll.

What is Standing Feet?

Standing feet is an option available on most dolls, where the feet have three screws that extend from the footplate through the sole. These screws are visible and are intended to reinforce the doll's weight-bearing capacity, reducing the pressure on the feet and minimizing damage to the delicate skin. However, as the screws penetrate the skin, they may cause localized skin tears.

A new option for silicone dolls called "Hard Feet" has emerged, which functions similarly to standing feet with screws. However, hard feet do not require screws and can support the doll's entire body weight using just the feet themselves.

While both standing feet with screws and hard feet are available, it is not recommended to let a doll stand and support its own weight. Always use some form of support to distribute the weight and stabilize the doll, such as a specialized doll fixture or stand. This reality may detract from the fantasy, but it is necessary for the safe use of TPE or Silicone dolls.

How to store a sex doll?

For storage, it is recommended to either lay the sex doll flat on a soft surface or store it upright, but not standing on its feet. The doll should be kept in a neutral position, which is similar to how it was packaged. You can store it in the box it came in or on a bed, or hang it in a closet if it has a neck hook. However, it is not recommended to keep the doll in the same position for extended periods of time. Learn more about How to Store Your Sex Dolls.

How to clean a sex doll?

TPE and Silicone sex dolls can last for years if you use and care them in the right way. We suggest cleaning your sex doll thoroughly every 14 days to avoid bacterial buildup. Depending on your usage, you may need to clean it more frequently.

To clean the doll, use a mixture of antibacterial soap and warm water. Gently massage the doll's skin with your hands or use a soft sponge to pat it down. Avoid getting the neck and head too wet or fully immersed in water, as this may cause any metal components to rust. If the metal parts get wet, dry them immediately to prevent rust formation.

Showering or bathing your sex doll is possible.

Click here to view Sex Doll Cleaning & Caring Guide.

Will the doll's skin be stained?

To prevent staining of the sex doll's skin, it is recommended to avoid dark-colored fabrics and wash any clothing before putting it on the doll. Loose-fitting, light-colored clothes are the best options for dressing the doll.

What can I do if the finger skeleton penetrates the skin?

If a finger punctures the skin of the doll, gently push it back inside. If you desire perfect skin, you may use the sex doll repair kit to mend any skin damage.

Will the makeup fade over time?

The painted makeup may fade due to regular wear and tear over time, and excessive rubbing can accelerate the fading process. The makeup is applied using regular cosmetics, so it is possible to remove and redo it if desired.

PAYMENT INFORMATION

Can I use a promo & coupon code?

Of course! If we have any ongoing promotional offers, you can easily apply them to your order by entering or copying and pasting the provided promo code into the designated coupon code box during checkout. Once you click the 'Apply Coupon' button, your cart total will be updated to reflect the discount.

What payment methods are accepted?

EdenSEXDOLL offers several payment options for your security: Credit Card or Debit Card, PayPal, Klarna, etc. We'll continue to work hard to add new payment methods to facilitate your purchase. Click here to view the Payment Methods we supported.

Is my online payment secure?

We prioritize your privacy and the security of your payment.

To ensure this, we use the SSL protocol to encrypt all information transmitted through our website. You can easily identify this by looking for the green padlock icon on the left side of the URL bar, along with the URL beginning with ‘https://’ rather than ‘http://’ which is not encrypted.

We also have a fully protected corporate system, and for added privacy and security, we offer PayPal as a payment option.

Can I cancel my order after change my mind?

Yes. If you wish to cancel your order, please email your cancellation request to support@edensexdoll.com immediately. The following cancellation and restocking fees apply based on the timing of your cancellation notification:

Within 4 hours - You will receive a 93% refund.

Within 24 hours - You will receive an 80% refund.

**Note: Cancellation of a "Custom" doll order is not possible at any time, and we cannot offer any refund for a doll that has been specifically made according to your requirements. Learn more about cancellation and return.

Can I get my money back if I'm not satisfied?

At EdenSEXDOLL, we value customer service and want to ensure your satisfaction with your doll purchase. If your doll has any defects upon receipt and has not been used, please notify us within 24 hours. We can arrange for the doll to be returned and either repaired or replaced, depending on the level of the defect. Please note that the return shipping costs are not covered by us.

**Note: It is important to thoroughly inspect your doll upon receipt - from head to toe. DO NOT USE THE DOLL BEFORE INSPECTION. Only brand-new and never be used doll is returnable. For more information, please view our Money Back Guarantee page.

Do you offer a price match?

We do offer a price match for all dolls. For more details, please view our Best Price Guarantee.

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