Buyer Protection Guarantee

Buying a premium sex doll is a significant decision that should not be made hastily. These high-end products are more than just sex toys, they represent a long-term investment. EdenSEXDOLL provides a purchase guarantee to its customers, ensuring that they only receive the finest quality sex dolls in immaculate condition.

100% Authentic Guarantee

In the current sex doll industry, many unscrupulous suppliers advertise high-quality dolls but offer substandard or defective items. At EdenSEXDOLL, we are an international and professional adult doll vendor/distributor, and we only offer 100% authentic dolls on our website. Click here to view our Doll Brand Authorization Certificates.

100% Money Back Guarantee

We stand behind the quality of our dolls. If you receive a doll that is faulty or misdescribed, we offer a simple solution: we will provide a replacement or give you a full refund. View our money back guarantee works here: EdenSEXDOLL Money Back Guarantee.

Best Price Guarantee

Our sex dolls are manufactured and shipped directly from our cooperative manufacturers, enabling us to offer you the best quality sex dolls at competitive prices. Our goal is to make these dolls accessible to everyone and help you achieve the sexual experience you desire. If you find a better price on a qualifying item within 48 hours of purchasing from EdenSEXDOLL, contact us, and we will cover 100% of the price difference! View our price match guarantee here: EdenSEXDOLL Best Price Guarantee.

Ensuring Quality

To ensure the quality of our Eden Sex Dolls, each doll undergoes official quality checks before leaving the factory. Our team thoroughly inspects and tests each doll before shipping it to you in secure and discreet packaging with guaranteed logistics. This process significantly reduces the likelihood of any damage or defects to your doll.

In Case of Malfunction/Defect

We only provide refunds for sex dolls with defects upon arrival. It is important to thoroughly inspect your doll upon receipt. If you have any complaints or are dissatisfied with your doll, please contact us within 24 hours and provide detailed information about the issue. Do Not Use The Doll Before Inspection, otherwise, it can not be returned/refunded. (Learn more about our Return Policy)

What is not covered under the guarantee?

Minor Blemishes

Minor defects are not considered damage and are not covered by our money-back guarantee. Minor blemishes include skin blemishes, scratches, marks, indentations, dents, micro-cuts, minor changes in the skin surface, loose or missing fingernails/toenails, loose or missing eyelashes, minor differences and inconsistencies with facial makeup, and/or body makeup. These blemishes can be fixed according to EdenSEXDOLL’s suggestions.

  • Finger & Toe Nails – The nails on the dolls may become loose during shipping or after you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
  • Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
  • Skin – Minor skin blemishes and slight changes in skin surface caused by the manufacturing process (such as injection sites and mold seam lines, scars on top of silicone heads, etc.) are not considered defects and are not covered by our money-back guarantee.

Minor damage caused by the courier/shipping company could be easily repaired, such as minor scrapes on the skin, bent neck, etc. EdenSEXDOLL can provide assistance and repair tools. Customer should make reasonable repair attempts based on EdenSEXDOLL’s instruction.

Handmade Discrepancy

Each sex doll here is handmade, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from our workshop.If the makeup is significantly different from what you were expecting, please notice us and we can rectify it before the doll leaves the workshop. (Please ensure that our email address info@edensexdoll.com is not blocked and add it into your email whitelist to make sure you can receive our email information in time.)

  • The doll’s facial makeup, areola color, vagina color, etc. will have slight differences due to different screen displays or manual makeup, etc., which is allowed. We have made our efforts to recreate the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100 percent.
  • Please allow a slight 1-3cm difference due to manual measurement.

Used Dolls

Sex dolls are extremely personal products. Any dolls which have been used will not be eligible under the guarantee. But we are open to resolving issues and helping where we can.

User Damaged

All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care of it. After you submit a damage report, if any damage is believed to have been caused by customer mishandling or negligence, the doll will not be covered under warranty. This includes hyperextension of the limbs, fracture of the skeleton, and tearing of the opening. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of EdenSEXDOLL.

Custom Dolls

If you have made any specific requests or have custom requirements (including change of skin color/ nipple size/ vagina color, etc.), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered. Your case will be considered individually.

We value our customers’ satisfaction above all else. If you encounter any problems with your order or product, please don’t hesitate to contact us at support@edensexdoll.com. Our team will work tirelessly to resolve the issue promptly and to your satisfaction.